Frequently Asked Questions
Here you will find answers to the most frequently asked questions about our eLearning platform. If you don’t find the answer to your question here please email us at firstname.lastname@example.org
This training can be accessed on any device, but you will have the best experience on a tablet or laptop/ PC where you are working on a larger screen.
Some sections have ‘full screen mode’ options if you are working on a smaller screen.
You will have to exit ‘full screen mode’ to access navigation buttons
You only need to create an account if you want to take one of our courses. Having an account enables you to track your progress through the course. It also means that you can download a certificate of completion when you have successfully completed a course.
All of the courses are available free of charge. There is no charge to receive a certificate either. We are a registered charity and provide these courses as part of our charitable purpose.
In the first instance please do check your spam or junk folder, it can often be found in there. Sometimes an email provider blocks our emails. This can happen with some school email accounts for example. If you don’t receive a confirmation email please try with another email address if you have one. If not please contact us at email@example.com and we can manually authorise your account. Please allow two working days for this.
Yes, provided you successfully complete the course. You will need to have done all of the sections and passed the final quiz. You will be able to download a certificate of completion from within the course.
There could be many reasons but the most probable is you have simply forgotten your password, are trying the wrong one or are entering it incorrectly. Your username is self-selected at sign up, all lower case and is not your email address. If you can’t log in please select ‘forgotten username or password’ and you will be guided through resetting it.
Click on your username in the top right-hand corner of the screen. A box will appear. Click on the right arrow to log out.
The easiest way is to click on the Culham St Gabriel’s logo in the very top left on any page
All our available courses are listed on the homepage. We will be adding to these over time so do check back. We’ll let people know about our new courses on social media and in our newsletter so do follow us and/or sign up for news. You can find the links in the footer of any page.
Every user has their own dashboard. It lists all the courses you have enrolled in and shows how far through the course you are. It also displays any courses you have starred as favourites.
No, you can complete the course in as many sessions as you want to. Your progress is automatically saved. When you come back to the course you will be able to see how far you got and pick up from where you left off.